Delivery destinations
The store ships only to destinations enabled during checkout. The countries actually available are those offered when entering the delivery address.
Shipping costs
Costs are calculated from the rates configured in the store, based on destination, selected delivery method and, where applicable, basket contents. The exact amount is displayed before payment. Free shipping may apply when the threshold and conditions shown in the basket are met.
Order preparation
The current operational preparation / dispatch time is 3 days. This is the time needed by the store to prepare the order and is added to the transit time announced for the selected transport method.
Transport and estimated delivery time
Transport methods or carriers actually used: Various. A delivery date or timeframe is communicated before the order is placed. If no specific timeframe is given, delivery must take place without unjustified delay and no later than 30 days after the contract is concluded, in accordance with applicable consumer sales rules.
Tracking
When the carrier supplies a tracking number or link, it is sent through the channels provided by the store. The absence of tracking does not transfer responsibility for proper delivery to the customer.
Delivery address
Before confirming the order, the customer must carefully check their name, address, postal code, city, country and contact details. If an error is noticed quickly, contact support@guitar-icons.com without delay; changes cannot be guaranteed once the parcel has been handed over.
Transfer of risk
When the carrier is offered by the seller, the risk of loss or damage passes to the consumer when they physically take possession of the parcel. Reserving rights or filing a complaint with the carrier can help resolve damage, without limiting the consumer’s rights against the seller.
Late or missing delivery
If the announced deadline is exceeded, contact support@guitar-icons.com. The consumer may formally request delivery within an additional reasonable period and, where the legal conditions are met, terminate the contract. After valid termination due to non-delivery, amounts paid are refunded within the time limits set by law.
Damaged, lost or undelivered parcel
If a parcel is visibly damaged, it is useful to keep the packaging and take photographs. For a lost, incomplete or undelivered parcel, contact support@guitar-icons.com with the order number. The store takes the necessary steps with the carrier without requiring the customer to waive their statutory rights.